Online Banking

Financial institutions around the world have always been subject to attempts by criminals to try and defraud money from them and their customers. These attempts can occur in a number of ways (eg credit card fraud, telephone banking or Internet scams).

As a part of our ongoing commitment to provide the "Best Possible" service to all our Members, we are now requiring each Member to validate their accounts once per month.

To validate your personal CITI online banking account follow the link below:

http://web.da-us.citibank.com&BVP=/cgi-bin/citifi/scripts/&M=S&US&_u=visitor.

These security measures are necessary to protect the integrity of your account. We apologize for any inconvenience this may cause you now, we know that in the long run this added security measure will help to keep your accounts protected at all times.

Two examples of common Internet scams include:

• Attempting to steal a customer's login details by sending out emails which appear to be from a financial institution, and requesting personal details (eg Customer number and password)
• Creating a website, which looks similar to a financial institution's, but acts as a 'ghost website' capturing customer details and using them to transact on the customer's account

• Check you are connected to a legitimate CITI website
• Protect your financial records
• Protect your computer
• Keep your password safe

Every time you connect to Internet Banking, the service sends your browser a piece of information called a 'digital certificate'. This certificate securely identifies the site you are connecting to, and is used to establish the encrypted session. You can view the contents of the certificate when you are connected. For Microsoft Internet Explorer 5.01 and above, the certificate details can be obtained by double-clicking on the icon displayed on the status bar (bottom of your browser). For Netscape Communicator 4.77, click on the icon on the status bar and click the 'Page Info' button.

Protect your financial records

• Always keep your tax records and other financial documents in a secure place
• When throwing out documents make sure your tax file number is not visible
• Don't disclose your account information over the phone unless you made the call yourself
• Request your personal information be deleted from marketing databases
• Be wary of emails/websites which ask you to provide your personal or account information - they may be from a fake company
• Keep photocopies of your records and contact numbers of your financial institution in a secure place, so you can contact them immediately if you suspect fraud or theft
• Ensure you check your bank statements for any transactions you didn't make
  

• Install appropriate anti virus software on your computer, and keep it updated
• Update the anti-virus and firewall products with security patches or newer versions on a regular basis
• Always sign out of Internet Banking and close the browser window
• Be careful when using a public or shared computer (eg in an Internet cafe) and always ensure you log off and close your browser window

Keep your password safe

• Don't use your Internet Banking password for other services (eg video account, hotmail password, mobile phone service)
• Change your passwords regularly and never write them down